Frequently Asked Questons - FAQ

• Do you donate to or sponsor teams?
• Do you ship to Canada or Puerto Rico?
• What does "Usually leaves warehouse in 1 - 5 business days" mean?
• How will my basketball system be delivered?
• How can I get a catalog?
• Do I get a discount on quantity orders?
• Why can't I choose USPS for my ground shipments?

As an Internet Sporting Goods company, we get hundreds of requests for sponsorships and donations each year. Many are for organizations or causes that we would like to be able to support.  Unfortunately, we just don't have the resources to be able to meet the many requests.  We wish you the best of luck as you look for donors, however, Hit! Run! Score! will not be able to help at this time.

We only ship to the 50 United States and to APO/FPO addresses. We are currently unable to ship anywhere outside of these areas.

When an item says "Usually leaves warehouse in 1 - 5 business days.", this means that the item you are ordering may have to be ordered from the manufacturer before we are able to ship your product. Your order will leave our warehouse in as early as one or as late as five business days from the day the order is processed. You will need to factor 1 - 5 additional business days into your shipping time.

Most of our basketball systems and some other large items are shipped via common carrier (freight truck) with curbside delivery within the continental U.S.  The delivery person will require your assistance in unloading your item and will leave the item at the curbside.  Any additional services, such as two-man delivery, inside delivery, lift-gate trucks, or pallet jacks are not included in the price of the item. The cost of these additional services varies from city to city and usually cost between $75.00 and $150.00 extra. You may purchase these additional services directly from the trucking company when they call you for an appointment.

If your item shows visible damage upon receipt from the carrier, refuse the shipment and call us at 800-660-8815. It is important to inspect your shipment BEFORE you sign the delivery notice. This is to ensure that if there is a damaged item it can be returned at the time and a new one sent out to you as soon as possible.

We do not have a printed catalog at this time. Most of the products we carry are listed on our website with updated prices and descriptions.

We do offer quantity discounts on selected items. If a discount applies, it will be listed on the product page for that item. Additional discounts may be available for larger quantities; please contact customer service for details.

Hit! Run! Score!'s first choice for ground shipping is United Parcel Service (UPS). The U.S. Postal Service first class mail is not a reliable shipping method for us due to several reasons. With USPS First Class Mail the package isn't insured, and if lost, it is not traceable. Also when USPS First Class Mail is used, we are not provided with a set delivery date and lost packages cannot be discovered in an acceptable period of time. The majority of our suppliers also use UPS, and many don't even offer USPS as an option. UPS packages are traceable, insured, and usually arrive to any U.S. customer within 2 -6 business days. The only time we do use USPS is for orders being shipped to military addresses, Alaska and Hawaii.