Returns & Exchanges Policy

General Return Policy:

Most merchandise may be returned within 30 days (15 days for video, books and software) of delivery so long as the merchandise is in new, resalable condition with all original components and packaging intact. All returns must be authorized by Customer Service. The RA number must be visible on the outside of the package, or the package may be refused. Some items may be subject to restocking fees up to 20%. Returned items that are not in new, resalable condition will either be refused and returned to the sender or may be subject to reconditioning fees up to 20%. Shipping charges and return fees are not refundable unless the return is due to a Hit! Run! Score! error. 

Please note: If you are returning shoes, do not write on or put tape on the shoe box; the original shoe box must be placed inside another box for return shipping.  Shoes returned in a damaged shoe box will be charged up to a 20% restocking fee.

Non-Returnable Items:

• Items that have been used
• Items without all original packaging or components
• Garments that have been worn, laundered or altered
• Bats with the factory shrink wrap removed
• Customized, decorated or special order items (uniforms, bags, gloves, etc.)
• Clearance and Closeout Items
• Mouthguards removed from their original packaging
• Athletic supporters removed from their original packaging
• Videos with shrink wrap removed

Process for Returning Merchandise:

1. Obtain a Return Authorization (RA) number and the proper address to return the merchandise to from Customer Service. All returns must be authorized.
2. Repack the merchandise in its original packaging including any tags, accessories or literature that came with the merchandise. Pack the merchandise in the box used to ship the merchandise to you or a functional equivalent.
3. Write the RA number on the outside of the package. RA numbers should be clearly visible without opening the package. Returns without a visible RA number on the outside of the package will be refused.
4. Label the package with the correct return shipping address. Not all items are returned to our office address. Returns shipped to the incorrect address may result in additional shipping charges and delays in issuing credits. You may want to insure the package. Hit! Run! Score! is not responsible for returned products that are lost or damaged during shipping.

Credits:

Credits are typically issued within 2 to 4 weeks of receiving the returned item. The amount of the credit issued will be price of the merchandise and any applicable taxes less the original shipping charges and any additional fees.

Exchanges:

In order to keep our prices low, and to get your items to you as quickly as possible, Hit! Run! Score! typically does not exchange merchandise. We treat exchanges as a return and a new order. This way you don't have to wait until your returned merchandise gets back to us before the replacement merchandise is sent to you.

Return Authorization:

All returns must be authorized by Customer Service. Return authorizations will include a Return Authorization number (RA number) that must be displayed on the outside of the package and the correct return address. Once an RA number is issued, the returned item must be received within 15 days. Returns that are not authorized, do not have an RA number visible on the outside of the package, are sent to the wrong address, or are received later than 15 days after RA number being issued will be refused or a restocking fee of up to 20% will be applied.

A return authorization does not guarantee a credit will be issued. If subsequent inspection of the returned merchandise indicates the merchandise was not eligible for return, the package will be refused or may be charged a reconditioning fee up to 20% of the price of the merchandise.

Restocking, Reconditioning & Refused Package Fees:

Hit! Run! Score! does not like to charge restocking fees or any other fees involved with a return. We typically include the costs of returns in the price of our merchandise or the shipping and handling fees. There are times when those costs are not covered, and in those circumstances, we do pass those costs on to orders that generated those additional costs.

Hit! Run! Score! stocks most of the merchandise offered for sale on www.hitrunscore.com. Merchandise directly stocked by Hit! Run! Score! typically does not incur a restocking fee if returned. Hit! Run! Score! typically only charges a restocking fee when one is charged by one of our suppliers or if the circumstances surrounding the return warrant a restocking fee. Restocking fees range from 10% to 20% of the cost of the merchandise.

Sometimes merchandise is returned with damaged or missing components, manuals or packaging that prevents Hit! Run! Score! from being able to resale the merchandise. This includes shoes returned in damaged shoe boxes.  At Hit! Run! Score's! sole discretion, rather than refusing or returning the package, we may replace the missing or damaged item(s). In such instances, a reconditioning fee equal to the cost of placing the item in resalable condition, not to exceed.

Please note: If you are returning shoes, do not write on or put tape on the shoe box; the original shoe box must be placed inside another box for return shipping.

Hit! Run! Score! will charge a refused package fee for any order that is refused when delivery is attempted without prior authorization from Hit! Run! Score!. The refused package fee is equal to the amount of the shipping charges for the order and the carrier's charges for returning the refused package(s). These orders will also be charged a 15% restocking fee. 

Defective Product Returns

Defective merchandise must be reported to us within 30 days of receipt.  If we are contacted outside of the 30 days, the product must be inspected before any replacement merchandise is sent or credit is issued, and the customer may be responsible for any shipping fees associated with the product return and reshipment. 

If you have any questions, please contact our Customer Service Department a 1-800-660-8815 or customer-service@hitrunscore.com.  We are happy to assist you, and will make every reasonable effort to help you with your defective product return.