Shipping Policy

• How is my shipping charge determined?
• Which locations do you ship to?
• When will my order ship?
• Will I get a tracking number?
• Basketball System & Large Item Delivery

How is my shipping charge determined?

Shipping charges are based off of UPS?s standard rate tables.  Shipping weight, shipping method, and a small handling fee all determine how much shipping will be on an item.

Due to Yahoo! Store limitations, orders with a ship weight exceeding 150-pounds for UPS or 70-pounds for USPS will show a $0 shipping charge. If this applies to your order, we will contact you to get authorization of shipping charges before processing your order.

Items from the same order may ship from different warehouses.  Some of these warehouses may not have our standard UPS services available, in which case FedEx or USPS Priority Mail will be used.  Shipping charges will stay the same for equivalent shipping methods.

We ship to the 50 United States and APO/FPO Boxes.  Add 2 - 5 business days for USPS Priority Mail orders to process.  UPS will not ship to APO/FPO addresses; orders to these addresses will have the shipping method changed to USPS Priority Mail.

Orders placed before 1:00pm Central Time are processed for shipment the same business day.  Most items ship within 24 hours of processing.  Shipping & delivery days are Monday - Friday, excluding weekends and holidays.

Some products on our site note that they may not ship for 1-5 business days.  This means if you order this item it may not leave our warehouse for up to 5 business day after your order has been processed.  If you select overnight shipping on one of these items please expect a 1-5 business day wait before your order will be shipped.  The same is true for 2 day and 3 day shipping.  For estimated delivery dates please contact customer service.

We do all we can to get our orders shipped out as soon as possible, and most orders ship within 24 hours of being sent to the warehouse (see our Customer's Comments).  However, shipping charges are for the carrier service selected.  We do not guarantee delivery dates, and we do not refund shipping charges if items do not ship on a specific day.  We will do everything we can to get your order to you as quickly as possible.  If there is a problem with the delivery of your order, we will do everything we can to help resolve the problem.

Tracking numbers are available for orders shipped via UPS & FedEx.  Tracking numbers are not available for USPS Priority Mail.  If available, tracking numbers are sent via email, generally after 12pm of the business day after your order ships.

Most of our basketball systems and some other large items are shipped via common carrier (freight truck) with curbside delivery within the continental U.S.  The delivery person will require your assistance in unloading your item and will leave the item at the curbside.  Any additional services, such as two-man delivery, inside delivery, lift-gate trucks, or pallet jacks are not included in the price of the item.  The cost of these additional services varies from city to city and usually cost between $75.00 and $150.00 extra.  You may purchase these additional services directly from the trucking company when they call you you for an appointment.

If your item shows visible damage upon receipt from the carrier, refuse the shipment and call us at 800-660-8815.  It is important to inspect your shipment BEFORE you sign the delivery notice.  This is to ensure that if there is a damage item it can be returned at the time and a new one sent out to you as soon as possible.